All rights reserved. I just got my Amplifi HD router yesterday and the initial setup was flawless! Finding your Fios Gateway G1100’s firmware None of my devices are able to connect to the internet. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. As a result, your viewing experience will be diminished, and you may not be able to execute some actions. I reset the amplify to factory defaults. However, once I did this, I now have no access to the Internet through this router. However, none of my wired/wireless smart devices are able to connect to the router. I gave the Wifi its name and assigned a wifi password and a management password. We are continuing to monitor the situation to ensure that the best possible service is provided to our customers. So I reset the AmpliFi completely (by holding the reset PIN for 20 seconds), selected "Start Wizard" on my phone and configured everything again. Also you should not search out firmware from other sources to upload into the gateway. Then in the evening I let it update to the current firmware (2.7) and the router is no longer functioning - I cannot connect using any device as the signal is non-existent and at most is 1-2 bars from about 10 feet away. I stepped through the process and was able to complete the firmware update with no hang-ups. review this FAQ... https://www.tp-link.com/uk/support/faq/428/ Hope it helps. I accepted the firmware update from 2.9.1 0-g17399524a7 to 3.3.0 0-g3035af3f69 My phone could not access the Wifi net, so I connected and gave the password again. @ChuckyC You have posted in a few threads now about this, can you send me a support file? Please try to forget and reconnect to the network. I would try installing the older level of the firmware that was working prior to the upgrade. or is there a better fix? Thank you for your help as that provided a nice set of troubleshooting steps. The Amplifi rebooted, and the wireless network was no longer advertising. I've rebootrd my router and the ssid is not even broadcasted. Updated my router to firmware version v1.3.1.44_10.1.23. Did you reset the router after updating the firmware? However, once I did this, I now have no access to the Internet through this router. But I'm getting no actual connection to the outside. Can I revert back to factory firmware? I completed both of those things and the problem persists. After the router reboots itself, all mobile devices (laptops, cell phones, ipads, etc) connect to router and have internet access no problem. When the ssid broadcasts, my A few weeks ago I got a notification that there was a firmware update available for my Archer A7 AC1750 wireless SOHO router. Looks like your connection to AmpliFi was lost, please wait while we try to reconnect. I can't get any speed tests to complete. Every light is green when plugged in, including the Internet light, and I can still connect wireless clients to the router with ease. Any tips? Is there a way to get to the router options or a way to revert it to its old firmware. I bought this router only 6 months ago and it has been working fine since the update. The label varies by router. This time I did the firmware update through a wired connection, with the Internet cable unplugged as the documentation suggested. My connection to the ISP is just through an ethernet line that has been wired through my building, so no modem to reboot. After you click the UPDATE button, do not try to go online, turn off the router, or do anything else to the router until it finishes restarting. Select Firmware Update or Router Update. If not, I recommend to reset the router to factory default after loading a firmware and start from scratch to obtain an accurate reading. @richard-capatosto I can help you revert back to the previous firmware, but I don't feel like that will be a solution in this situation as we have everyone else running 2.7 without this issue. I just got my Amplifi HD router yesterday and the initial setup was flawless! To trigger the reset since you cannot access the app, take a paperclip to the reset button located on the bottom of the router, the LCD screen will indicate when its rebooting. Click Choose File or Browse, then locate and select the firmware file that ends in .img or .chk. Copyright © 2020 TP-Link Corporation Limited. Somone suggested to reconfigure the router but when i go to set up new connection my computer doesn't detect the router and also i cant connect to the router using the ip address 192.168.1.1/ since there is no internet connection. NoScript). (It was connected and had its password set to the old network that I deleted by resetting the AmpliFi.). I have tried a factory reset of the device and still nothing. We hope you'll join the conversation by posting to an open topic or starting a new one. I took the router to a different home network and had the same problems until I rebooted the modem there. Connected the LAN and power cable and powered on the AmpliFi and my router. Every light is green when plugged in, including the Internet light, and I can still connect wireless clients to the router with ease. When the ssid broadcasts, my devices says authentication error. Model: R6900P|Nighthawk Smart WiFi Router with MU-MIMO. The browser management console says the router is connected to the Internet, and all lights are green. I'm even on the new firmware. Yes, everything was working fine before the firmware update. Do the factory reset on the router like @ArcherC8 mentioned by holding the reset button for 15 seconds. Att pushes updates on their own schedule. Thanks for your continued suggestions. Due to COVID-19 we are still experiencing unusually high call volume. Click the Upload button. Was it working before prior the firmware update? I have reverted back to the Linksys router that I replaced with this one and I am able to get Internet through that. Your browser does not seem to support JavaScript. Solved: Updated my router to firmware version v1.3.1.44_10.1.23. But Speedtest.net gives me nothing and even the Tether app shortly after I run diagnostics starts to frizz out as it realizes it can't actually get out to the Internet. You have no control over it and they never document what was changed when do update. Only users with topic management privileges can see it. What is the error when you try to connect to the network? I have managed to get internet on my laptops. This update hasn’t rolled out to all users yet, but we’ll show you how to check your router’s firmware and how to force the update if you need it. Then it worked. My desktop computer however, won't connect. Thanks. Here's exactly what I did - all from the beginning: Switched off my broadband router (why?!?!). Re:AC1750 (Archer A7) no Internet after firmware update, https://www.tp-link.com/us/support/faq/2139/. I stepped through the process and was able to complete the firmware update with no hang-ups. This topic has been deleted. Only users with topic management privileges can see it. None of my devices are able to connect to the internet. Okay, I've done that but still the same problems. Eventually he got it up and running again. I configured my AmpliFi from my iPhone, connected my iPhone to the wireless net, and all was good. They had to send someone out and he spent a little over an hour here. Like I said before, the same Internet cable provides great throughput to a different router. AC1750 (Archer A7) no Internet after firmware update. It won't work since att makes changes to the firmware. It's a Dell Insprion XPS with Windows 10 and had zero problems with connecting wirelessly to the network prior to updating the firmware. I played around with the 2.4 and 5 Ghz channels and frequencies but nothing helped and now I cannot connect to it at all to even get the logs. Try a factory reset on the router and reenter your settings. What confuses me is that the Internet light is solid green, and the Tether app shows that my connection to the Internet is "good" when I diagnose.

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