3 year old oven broke down. Induction cooktops and ranges cook faster than regular electric ranges, but you’ll have to make some adjustments to use them. The Stoves Range Cookers for 2017. But I am extremely frustrated and sorry I bought it. Or and plan b if computer system fails -5 from me. The Bluetooth function is hard to use - so far I have only been able to use it to set the clock. Neither Stoves nor Glen dimplex are signed up with the ombudsman so legal action is now my only option. As I can’t get an engineer out I got an independent gas safe engineer to take a look at it and he rang them to order the parts and was told he couldn’t. Also all parts guaranteed for 5 years apparently but Stoves not helping at all so no chance of being reimbursed. Around a day or so after installation it became faulty, many calls to you from them, promises of a call back, spare parts being ordered, engineers turning up without parts they are still without a working Oven. Beware of inadequate service when buying this brand. I have a Panasonic “table top” combined oven, which I utilise for most of my oven cooking. The range is extensive and will have something for most people looking to install a range cooker in their home. I have a Panasonic “table top” combined oven, which I utilise for most of my oven cooking.In consideration the two ovens on the Stoves cooker are not used very often.I use the four top burners.I have just tried to obtain replacement "silicone buffers” that fit on the underside of the two pan supports; there are eight in total, (one on each corner).They cannot supply and gave no indication as to when they will be available! I have a family of 6 whom I cannot cook for and no resolution in sight. This happened several times as the problem worsened and one 'engineer' told ne not to cook anything moist. There is a weird looking rack which might be a plate warmer but there are no instructions on how to use it. Another dead-end with no solution in sight, now 15 days without a working oven. My 1st Stoves oven failed after 9 months and had to be replaced. 2). Why they cannot supply.2). I am seventy-seven. Have called Stoves warranty service number 5 times for past week, to be told that ‘their system is down / they can’t take new bookings for engineer to come out’. We bought a Richmond range cooker in 2016. (Now let's wait for their reply . I'm exhausted and very very upset at how they have no regard for the after care of customers and zero regard for our safety. Our oven was blue and was experiencing significant staining due to the steam billowing out of the doors. Our collection of made-in-Britain built-in, freestanding and range cookers offer something for every kitchen. We’re delighted to announce that two Stoves cookers have been nameds ‘Best on test’ in a recent Which? You'd get more help from an automated machine or better yet a dead person. This was supposed to be fixed by now. I’ve been told to ring back next week! Rang again in September, to be told they hadn’t had any systems for over a week so call back another time. Our Customer Care Team are happy to help if you would like to telephone on 0344 815 3740 or you're welcome to email your details to info@gdha.com.

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