Ok definitely not going with them...thanks everyone for your feedback! Telus vs. Shaw: which should you choose for home Internet? I recently called Shaw after Telus had offered me one of their packages. Taking the two companies’ advertised prices at face value, we’re once again at a point where it’s hard to tell the difference. I switched from Shaw 600 (cable) to Telus gigabit (fiber optic) and it's so much better, and also almost $30 cheaper. Press question mark to learn the rest of the keyboard shortcuts. Locked into a 2yr plan (only considered Telus because they offered to buy out the contract at their cost). Telus Fibre. Shaw screwed our installation and now we ended up 12 days with no internet and TV, totally PO. For most British Columbians that is the main battle when examining out options for Internet service providers. Telus offered me their Internet 15 package (150 GB usage for $30 a month), which was pretty much the same usage allowance I was getting with Shaw. A post in the Techvibes forum back from early 2004 asking which was the better Internet service provider remains Google’s top search result for “Telus versus Shaw”. I'm with Shaw because I like their hotspots for Shaw Go Wifi :). Shaw can be crappy too but Telus is evil! I'm currently with Shaw (internet, phone, and tv) right now, and my contract expired quite a … Worse service ever. Much much appreciated! It just works. Thank goodness my landlords pay for it! ADSL versus cable. Eff Telus! 0. If so it's likely just the insane amount of wifi signal going around that's interfering with everyone. To narrow it down we’re looking at the wired home Internet options. Also, no fiber optics where I live so that isn't an option. What are you paying for Shaw? I'll be honest, I didn't think that could be true because looking up promos online, nothing remotely comes close to that deal. They couldn't figure it out why. I vote for shaw. I've had so many problems with them I don't even know where to begin. The final verdict: the best and the worst. Unfortunately the nature of companies of this size is that sometimes you’re going to have a wonderful experience and sometimes you might be left wondering how neither the wrath of God or man have not smotten everyone associated with the company. One bad customer service representative can ruin a customer’s relationship with the Internet service provider for years. But for over $100 in savings each month..that's nothing to sneeze at. Hey all, thanks for sharing all that good and bad experience. Would you guys take that deal? They once were charging me for high speed that wouldn't work, dial-up as well as an expensive internet stick neither of which I even had, and would wind up with mysterious charges from $10-50 on random days on my cell phone and they wouldn't even acknowledge the problem and it became a nightmarish time consuming job staying on the phone fighting these charges for several months before I got it resolved even after I cancelled all my services with them. Have you found another Internet service provider that beats both of the big guys? I could download at 50MBs a second on Shaw 600, nice and steady, consistent. The trouble is both of these great deals are only for the first six months. Shaw’s “misleading” advertisements have caused harm and damage to Telus’ reputation, says the suit, with the latter seeking an injection on the former’s marketing of Fibre+. When did they ask you for $100? After six months, the price would move up to $50 a month, which was still cheaper than the $55 I currently had to pay at Shaw. I am about to move into a new apartment on the 1st of July so I am sad to hear the internet is as rubbish here as it is in the UK. hi Jojo, i am now paying $75 for internet 60 + TV package. Straight up the better technology. After six months, the price would move up to $50 a month, which was still cheaper than the $55 I currently had … Shaw is a ripoff now, their prices don't even compare to Telus. There seems to be an argument that I’ve heard from a number of sources that ADSL has an advantage in that the connection is not shared, and thus the traffic of those Internet users around you does not affect your own speeds. If you need the faster upload speed and marginally better latency, go with Telus. My business partner was on the phone with them waiting for over an hour. Cable’s speeds, the logic goes, changes based on the time of day and usage in your area. You pay $200 a month for internet?!?! We called and told telus we want to end the trial and not go with telus. Telus sends out their con artist sales people door to door, to prey on typically older folks, promising them better service than they have at a better price (usually before even knowing what kind of plan that person is currently on). I asked what if it was an issue on THEIR end and not mine, they said it's still $150. Thoughts? The internet wars in Western Canada are starting to heat up, as Telus has filed a lawsuit against Shaw in B.C. You’ll never be sharing a line like with Shaw. Other than that their promised speeds are comparable. Do you get all the 300Mbps speed while using Shaw? and Alberta, made available this week. Also, there's no such thing a "direct line". If you can get it, Novus is the best. I started with Shaw, hated it, switched to Telus, hated it even more than I ever hated Shaw, and returned to Shaw. (45 min+), after being a loyal customer for 25 years they wanted to charge me $100 for repairs. “We are proud of our Fibre+ network – previously known since 2016 as FibrePlus – and stand behind its branding and strength. Shaw does have the advantage of greater selection, with four levels of plans versus’ Telus’ three. That did it for us. that's for a cellphone/smartphone package? Posted by 2 months ago. The ADSL versus cable speed argument seemingly has no real answer. Other issues in the suit include the plus symbol in Shaw’s Fibre+ marketing, which Telus says it sends a message it’s a better offering compared to its own PureFibre service. One question I have is that when I contact Telus, the rep suggest that I can use their 150Mbps Internet plan (I am currently using the old Internet 300 plan from Shaw, so 300Mbps) and it is comparable, if not better, than what I have with Shaw. when would the government starts by-lawing them! Is it worth to switch from shaw to telus. I worked for both companies and Telus seems to reign supreme now. Dear Yelpers, please advise me.......... tons of thanks! Don't do it! Telus usually has the faster plans (and occasionally better pricing) but when it comes to customer service and the overall business model I choose Shaw everyday. It's awesome. The suit also claims that there’s no difference between Shaw’s recently-launched Fibre+ 300 service and the previously offered Internet 300 service other than the misleading Fibre+ branding. I started with Shaw, hated it, switched to Telus, hated it even more than I ever hated Shaw, and returned to Shaw. We called and telus stated they are behind. That's ridiculous. Telus, as well as companies like Bell and Rogers, offer a wireless Internet option built off of their cellular networks and while that might make a good future blog post right now we’re focused on contrasting Telus’ ADSL and Shaw’s cable high-speed Internet. Telus told me the sam shit about not sharing cables with others and it doesnt help the speed. Before when I had shaw, I would need to reboot the modem once month at least. Customer service is the hardest aspect of the Telus versus Shaw question, since it’s so subjective. Shaw gives $10 off a month after the first six months if you have at least one other service from them while Telusgives $5 off if you bundle services. No, home phone. If it's recent, it definitely makes me not want to go. Their reasoning is that with Telus Fiber network, I won't be "sharing" my internet with other people in my area, thus having a higher speed. I currently have Telus’ 300/300 and it is constantly 325/325. The site may not work properly if you don't, If you do not update your browser, we suggest you visit, Press J to jump to the feed. I know they used to but I wasn't sure now. I pay $44.75/month for their "Internet 35" option: novusnow.ca/internet. It seemed appealing so we decided to try the 30 day trial. + i think? Shaw has the higher top speed, with their High-Speed Warp package that offers 25 Mbps, while Telus’ top speed plan tops out at 15 Mbps, though you do pay extra for that speed. If you "need" 300mbps, go with Shaw. Just wondering if there are any people here can shine some light on what the Telus rep say is true or not. Never listen to what the lowest totem pole employees of any of these two companies tell you, it's just BS to get your business. Then you will speak to a retentions Internet customer service representative who will listen to your concerns and then you bring up the competitor pricing. Telus offered me their Internet 15 package (150 GB usage for $30 a month), which was pretty much the same usage allowance I was getting with Shaw. Telus vs. Shaw (cable & internet) By chibwack in forum Entertainment Replies: 19 Latest Threads: 06-11-2012, 11:32 PM.

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