The trees looked healthy as far as I could tell (I am very new to apple trees). VERY POOR COMMUNICATION AND CUSTOMER SERVICE!!! We apologize for the delay in our response to your email as Spring is our busiest time of the year. 2 of the 3 double gold raspberries didn't survive last year either (it was one order but contained 3 plants.) document.write(""); BBB Business Profiles are subject to change at any time. It is never our intention to ship a growing aide without an ordered tree or plant. If you continue to see this We value our customers and understand how important it is to offer exceptional service. I am very sorry to learn that you had issues contacting customer support to check the status of your order and that your orders shipping date is delayed. About | That said, it seems like you experienced multiple problems, which is an unusual occurrence for our company. document.write("
"); [23 Apr 2020 09:59:52] [10 Apr 2020 10:53:30] Thank you. I had some raspberries that were abused by the shipping company--it looked like he body slammed the box after dropping it off at my front door. I have processed a refund of $41.19 for the items and you should see this refund back onto your card within 7-10 business days. We very much appreciate your business and hope that you will remain a valued customer. We very much appreciate your business and hope that you will remain a valued customer. Read honest and unbiased product reviews from our users. http://www.starkbros.com
document.write(" "); I should have read these negative reviews and followed their advice. It truly has had its challenges and we greatly appreciate our customers for being patient and understanding during these unprecedented times. We are very sorry to hear that your order was packaged poorly. Please refund $9.33 back to my card immediately. 800.325.4180, if(SizeManager.check_is_desktop()) { The plants arrived in a large box, very safely packed with cardboard sheeting and large plastic air bubbles between the plants. We value our customers and understand how important it is to offer exceptional service- and we clearly failed to do so this time. Customer Support Manager, We are truly sorry that we made you feel this way. We very much appreciate your business and we are truly sorry for the troubles we have caused you. Tabitha R
Should have taken the refund. All grew well, and still do. Greetings! Half the plants came back dead. Based on my USDA zone 8A, I knew the bay tree would ship first, and was delighted to receive a lovely tree, which I have in a terra cotta pot and is doing quite well, with new leaves coming on weekly. [Website-generated] Customer Support Request This is why we suggest soaking the trees roots in a bucket or large tub of water one to two hours before planting. So it appears the refund is still about $10 shy of covering the amount of the refund due to my account. Bitte helfen Sie uns Glassdoor zu The refund is for the items that are dead. }if(SizeManager.check_is_mobile()) { We truly never meant to send you the wrong product. Every email that we receive is sent an auto reply just to let you know that we have indeed received your inquiry along with an expectation of when to expect a reply. Rules, Privacy Policy, Posted on May 6, 2020, updated May 21, 2020, Posted on April 24, 2020, updated April 26, 2020. We found Stark Bros while looking for a specific type of berry bush that isn't sold locally, so we decided to order it from them as a test to see how they'd do for supplying the rest of our starter needs. They were delivered promptly and planted right away. Thank you! Thank you for your prompt attention to this matter and an immediate refund back to my account for $9.33 to complete the balance due back to me for the dead plants under warranty. 800.325.4180
Total $54.31 BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. The order arrived on time and the trees were packaged well with wet newspaper strips around their bare roots and loose plastic lining the box. I am a happy customer! I have ordered a couple dozen fruit trees and vines from Starkbros over the last few years. Please inform me how to get replacements for these plants that did not grow. Internet-Netzwerk angemeldet ist, festgestellt. Your planting success is important to us! We do not refund shipping! Posted on June 19, 2018, updated July 3, 2018. Customer Support Manager, Thank you so much for leaving your feedback.
Stark Bro's Customer Support Manager. Please check with your bank I show the whole refund went back to your credit card. Customer Support Manager. I regret that we have made you feel deceived and have given you a poor customer experienceit is the exact opposite of what we pride ourselves on. Item Price Qty Total Customer support will be happy to assist you with your order concerns. When that date came and went I received an email and I was given another date of April 11. I ordered 50 strawberry plants from Stark Bros on March 26th. I will no longer buy plants from Stark. I didn't get to book a new order for you as the items are not available. message, please email Thank you for letting me know how to go about getting replacements for these! Stark Bro's Nurseries & Orchards Co.
We appreciate you sharing your feedback. Positive, Neutral, or Negative -- your feedback provides us with an opportunity to continue with what we do well and improve our service and your experience going forward. Aidez-nous à préserver la sécurité de Glassdoor en vérifiant Your planting success is important to us! Were very sorry to learn of your experience. Starks replaced them all with no questions asked. We are even more sorry that your order arrived in this horrible condition. Use of this Web site constitutes acceptance of the Davesgarden.com, Add your own comment and rating to this company. It is such a poor experience ordering from this website!
Some of the best prices I could find for strawberries, too! om ons te laten weten dat uw probleem zich nog steeds voordoet. Placed order May 7 2020. ******** (04/08/2020) [14 Apr 2020 09:17:40] As you can see, it is not an easy task to get this company to honor their warranty (which they have not done yet!) Very disappointed with the packing and delivery of pear trees ordered. Si vous document.write(""); We’ll guide you through the process. We are very sorry to hear that your package was delivered damaged and missing trees due to them being unavailable at the time of shipping without proper notification. Please refund $25.52 to my card immediately. Double Gold Raspberry $19.99 BBB is here to help. [10 Apr 2020 12:42:24] 1 of the Anne raspberries $4.00 We appreciate you sharing your experience and feedback with us. Nous avons reçu des activités suspectes venant de quelqu’un utilisant votre Stark Bro's Customer Support Manager. As we continue to closely monitor the impact of the Coronavirus (COVID-19), Stark Bro’s Nurseries & Orchards Co. remains committed to prioritizing the health and safety of our employees and customers. Come July, everything is leafed out and piling on new growth. document.write("
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